Refund Policy

30-day money-back guarantee

If you subscribe to the Pro or Scale plan and are not satisfied, you may request a full refund within 30 days of your initial purchase. Refunds are not available after 30 days.

Starter plan

The Starter plan is non-refundable, but you may cancel at any time to prevent future charges. Cancellation takes effect at the end of the current billing period.

Annual subscriptions

Annual subscriptions are eligible for a pro-rated refund within the first 30 days. After 30 days, no refund is available, but you retain access until the end of the paid period.

Add-on credit packs

Add-on article credit packs are non-refundable once used. Unused packs are eligible for refund within 14 days of purchase.

How to request a refund

Email support@quartzmark.com with your account email and the reason. We process refunds within 5 business days via Stripe to your original payment method.

Exclusions

Refunds will not be issued for accounts that have violated our Terms of Service (e.g., spam, abuse, fraudulent chargebacks).

⚠️ This document is a DRAFT generated by AI. It has not been reviewed by a qualified attorney.